Effect of Information System Implementation on Customer Satisfaction in Darul 'Ulum Modern Dayah Banda Aceh

Dian Rahmawati, 140206036 (2019) Effect of Information System Implementation on Customer Satisfaction in Darul 'Ulum Modern Dayah Banda Aceh. Skripsi thesis, UIN Ar-Raniry Banda Aceh.

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Abstract

Information systems and customer satisfaction are an inseparable part of an educational institution. Information systems have a contribution in decision making in an institution and customer satisfaction is the hope of managing the information system. This study aims to determine the effect of the application of information systems to customer satisfaction in Darul 'Ulum Modern Dayah Banda Aceh. Data collected using questionnaires and analysis used are simple linear regression analysis, coefficient of determinant and product moment correlation analysis using the SPSS 16.0 application. Data collected using questionnaires and analysis used are simple linear regression analysis, coefficient of determinant and product moment correlation analysis using the SPSS 16.0 application. The results of this study indicate that information systems influence customer satisfaction in Darul ‘Ulum Modern Dayah Banda Aceh. Obtained value Y = 2.307 + 0.390 X, this indicates that the information system (X) has a positive effect on customer satisfaction (Y) with a significance value based on the value of Sig. 0,000> 0.05.
Data collected using questionnaires and analysis of simple linear regression analysis using the SPSS 16.0 application and product moment correlation analysis. The results of this study indicate that information systems influence customer satisfaction in Darul ‘Ulum Modern Dayah Banda Aceh. Obtained value Y = 2.307 + 0.390 X, this indicates that the information system (X) has a positive effect on customer satisfaction (Y) with a significance value based on the value of Sig. 0,000> 0.05.

Keywords: Application , Information System , Customer Satisfaction

Item Type: Thesis (Skripsi)
Additional Information: Pembimbing 1. Muhammad Faisal, M.Ag 2. Mumtazul FikriM.A
Uncontrolled Keywords: Pengaruh,Sistem Informasi, Kepuasan Pelanggan
Subjects: 300 Sociology and Anthropology (Sosiologi dan Antropologi) > 303 Proses sosial
Divisions: Fakultas Tarbiyah dan Keguruan > S1 Manajemen Pendidikan Islam
Depositing User: Dian Rahmawati Dian
Date Deposited: 13 May 2019 07:28
Last Modified: 13 May 2019 07:28
URI: https://repository.ar-raniry.ac.id/id/eprint/7812

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