Analisis Strategi Pemasaran Usaha Warung Kopi dalam Mempertahankan Kepuasan Konsumen Ditinjau dari Perspektif Etika Bisnis Islam (Suatu Penelitian Pada Usaha Warung Kopi di Kota Banda Aceh)

Muhammad Fajar Sidqi, 211008025 (2025) Analisis Strategi Pemasaran Usaha Warung Kopi dalam Mempertahankan Kepuasan Konsumen Ditinjau dari Perspektif Etika Bisnis Islam (Suatu Penelitian Pada Usaha Warung Kopi di Kota Banda Aceh). Masters thesis, Universitas Islam Negeri Ar-Raniry Banda Aceh.

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Abstract

This research examines marketing strategies employed by coffee shop businesses in Banda Aceh, evaluates customer satisfaction, identifies key influencing factors, and assesses the conformity of these strategies with Islamic business ethics. The study focuses on two coffee shops representing different business stages: one well-established and one newly initiated. Employing a qualitative descriptive approach, data were gathered through in-depth interviews, direct observation, and document analysis. Results reveal that both establishments prioritize product quality, ambience, service excellence, and digital promotion as core components of their marketing strategies. Customer satisfaction is shaped by product quality, supporting facilities, and adherence to Islamic business ethics, although certain aspects, notably the provision of prayer facilities, require improvement. The findings underscore that integrating innovation, superior service, and Sharia-compliant practices fosters stronger customer loyalty and supports long- term business sustainability. This study contributes to the understanding of ethical marketing within the coffee shop sector in the context of a Muslim-majority urban environment.

Item Type: Thesis (Masters)
Subjects: 600 Technology (Applied Sciences) > 650 Management & Public Relations (Manajemen dan Humas) > 658 Manajeman Umum
Divisions: Program Pascasarjana > S2 Ekonomi Syariah
Depositing User: Muhammad Fajar Sidqi
Date Deposited: 03 Sep 2025 02:57
Last Modified: 03 Sep 2025 03:05
URI: http://repository.ar-raniry.ac.id/id/eprint/50974

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