The Importance of English Speaking in Tourism Sector in Accordance with Stakeholders

Nabilla, 231222628 (2019) The Importance of English Speaking in Tourism Sector in Accordance with Stakeholders. Skripsi thesis, UIN Ar-Raniry.

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Abstract

The mastery of good foreign language especially English, influences many developments in the tourism industry to accommodate and serve foreign guests.However, while serving the tourist, those stakeholders often got some difficulties. Regarding the issue, the researcher felt the need to explore the perceptions of stakeholders towards English speaking as the first step to solve this problem. To clearly explore their perceptions and attitudes, two research questions were set to lead the study (1) what are stakeholders’ perceptions on the importance of English speaking (2) and what are the difficulties. Qualitative descriptive was used to determine the research result. To obtain the data, the researcher utilized a technique, interviewing participants. The data was analysed by thematic analysis, 16 participants from different background such as immigration office staff, hoteliers, pedicab drivers, and local citizens were chosen through random technique. The interview findings analysed by thematic analysis show that stakeholders agree that English is important for their professional life as it increase the work efficiency. However, the participants face some difficulties such as, tourists accents and fast paced talks.

Item Type: Thesis (Skripsi)
Additional Information: Pembimbing: 1. Dr. Syarwan Ahmad, M.Lis 2. Husnul Khatimah, M.Pd
Uncontrolled Keywords: The Importance of English; Perception; Speaking; Tourism Stakeholders
Subjects: 400 Languages (Bahasa) > 420 English and Old English, Anglo-Saxon (Bahasa Inggris, Anglo-Saxon)
Divisions: Fakultas Tarbiyah dan Keguruan > S1 Pendidikan Bahasa Inggris
Depositing User: Nabilla Ismed
Date Deposited: 10 Apr 2019 10:31
Last Modified: 10 Apr 2019 10:31
URI: http://repository.ar-raniry.ac.id/id/eprint/6559

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